Support and Maintenance

Support & Maintenance

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main·te·nance
ˈmānt(ə)nəns,ˈmān(t)nəns/
noun

the process of maintaining or preserving something, or the state of being maintained.

What can we do to help?

Aleric Marketing can help you preserve your website investment by putting together a website maintenance plan to keep your website secure, online and up to date. One of the most important parts of owning and operating a website is maintaining it on a proactive basis. Don’t wait until it is several versions behind, has been hacked or slowed to a crawl, we can keep your site running well now, and into the future.

The Aleric website maintenance plan focuses on these key areas and is designed specifically for WordPress websites.

Oh and did we mention we do backups?

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Real time security

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Malware and hack detection with immediate cleanup

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Backups, lots and lots of backups

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Regular software updates (core, themes and plugins)

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Website performance and uptime monitoring

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Web support / Webmaster Services when you need it

Let us set up a plan that includes a combination of the following to suit your needs.

Real Time Security (Website Firewall)

All Web traffic to your site is routed through a Web Application Firewall (WAF) / Security Proxy and analyzed for threats. Bad traffic is blocked while legitimate traffic is allowed through. WordPress is virtually patched, meaning that soon after a known threat is discovered your site is protected even before it is updated.

Malware/Hack Detection + Cleanup

In addition to real-time monitoring Your website can be scanned every 12 hours for malware and hacks. If a security issue is found, the site will be cleaned up right away at no additional cost.

Off Site Backups w/ Revisions

A fully automatic backup of your website (files and database) will be taken daily and stored offsite. All backups are held for 30 days with revisions (roll back to any saved version). Features include your own dashboard, reporting, notifications, one-click restore, and restore help from Aleric if you should ever need it.

WordPress Update Service

On a regular basis we will update the WordPress core, themes and plugins of your site. A backup will will be taken prior to any applied updates. If we should notice anything going wrong after an update, we will spend up to 1 hour resolving the issue. If the issue cannot be resolved in that amount of time, we will restore your site to its previously stable state and contact you to discuss options.

Website Performance and Uptime Monitoring

Our WordPress hosting service includes 24/7/365 monitoring of the server architecture AND your individual site (i.e. we get a notice if there should be a performance issue with your particular website and will react accordingly).

Web Master Services + Web Support

We remain available to work on your site as you need it. Should you need a new feature, a bug fix or other website maintenance services we are only a support ticket or phone call away. A support request can be used for just about anything from a style update, a theme or plugin installation, customization, bug fix, troubleshooting or just general help figuring something out. A support request is defined as any request taking approximately 30 minutes or less.

WordPress Hosting

Aleric has worked with Digital Ocean to develop a premium high performance, high redundancy, secure platform for hosting WordPress websites. Learn more about our WordPress hosting services

Web Support

There is nothing more frustrating than finding an error within your website. Or even worse (and embarrassing) when a client or customer points the error out to you.

You just want it fixed, and we get that.

We are here to help. Let us know what we can do.

From simple content updates to more complex website enhancements we are here to help maintain your website. Rarely do you stick a website online and forget about it, or at least you shouldn’t. Your site should evolve over time to continue to serve your changing client, member or customer base, you should be keeping up with software and security updates and updating your site as new Web browsers are released. We can help with all this. We understand that your website was and is an investment into your organization and with our website maintenance services you can get the most out that investment and extend the life of your website.

Free estimates

Guaranteed not to exceed estimates

Guaranteed work

What we can help you with.

  • Problem Solving
  • Security Updates
  • Version Updates
  • WordPress Plugin Updates
  • WordPress Monitoring and Updating
  • Content Updates
  • Add and Remove Promotional Features
  • SEO Updates
  • CSS/HTML Updates
  • Browser Compatibility
  • Bug Fixes
  • New or Expanded Features
  • Plugin Installation and Configuration
  • Infrastructure & Hosting Configurations
  • WordPress Migrations
  • Managed WordPress Hosting
  • Website Uptime Monitoring
  • Server Migrations
  • Other Website support and webmaster services

WANT TO GET STARTED?

Fill in the form and we will do the rest.

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